Frequently Asked Questions

We will ask you to fill out a health history form to let us know about any current concerns or goals you want us to deal with. We will then give you privacy to make yourself comfortable – whether you decide to remove your clothing or not. If you have any questions, please don't hesitate to ask.

While most Massage Therapy sessions are done with skin contact, it is not essential to remove clothing. Your therapist will ask you to remove clothing only as far as you feel comfortable. The therapist will leave the room while you're undressing and will provide a sheet and blankets to cover you during the massage. Please note, underwear is never required to be removed.

Everyone reacts differently to massage, but essentially it should not give you any intense pain. This would negate the benefit of massage, which is to promote relaxation of the nervous system. You may experience some mild tenderness or discomfort particularly if you have an injured area being treated. However, this should be communicated to your therapist to ensure they work within your pain free zone.

This is entirely your choice. Your massage is your time, your therapist will likely check in with you about your injury, if you want more or less pressure or to check you’re not experiencing any pain. Your therapist should not initiate any other conversation but if you like to chat, we are happy to respond.

Please arrive on time for your appointment. Time for your appointment has been specially arranged for you. If you arrive late your session may be shortened to accommodate others whose appointments follow yours. We will do our best to provide you with the services you have booked, but we cannot guarantee the full time if you arrive late. Full payment for your scheduled services will be expected.

Yes, absolutely let your massage therapist know if you do not want to be touched in a specific area or in a certain way. You don’t have to give us any details, and you have the right to ask to take a break or end your massage all together at any time, for any reason.

Yes I am. All that is needed is your membership number.